Want help from the experts? Here you can browse through questions that other fish enthusiasts have asked, or ask your own questions about products or problems you may be experiencing. If you don’t find the answer to your question here, you can e-mail us at TetraCare or call 1-800-423-6458. (Choose a category for a complete list of questions) Q. How do I safely clean an aquarium before setting it up? Q. Should I rinse my gravel before adding it to the aquarium? Q. How do I get rid of the white build-up on the tank, filters, etc.? Q. How many hours should I run the hood light? Q. What should I do if my new Tetra Whisper® Power Filter is not working? Q. My new Whisper® Power Filter starts to work, is noisy, or shuts off. What should I do? Q. Does my Whisper® Power Filter put oxygen in the water or do I need an air pump? Q. Is the Tetra In-Tank Filter submersible? Q. Do Tetra Air pumps come with airline tubing? Q. What should I do if my Whisper® Air Pump is not producing air or is very loud?

Q. What can I do if my Whisper® Power Filter has stopped working? Q. My aquarium heater is not working properly, what can I do? Q. What types of fish should I add to my aquarium? Q. When can I add fish to my new aquarium? Q. My water is cloudy. How can I clear the water? Q. My water is green! Q. My water has a very bad smell to it. How can I eliminate the smell? Q. How much Tetra AquaSafe® do I add per gallon of water? Q. Why should I test the water in my aquarium? Q. How often should I change the filter cartridge on a Power Filter? Q. How often should I change the water in my aquarium? Q. Can the Power Filter cartridge be rinsed off and reused? Q. Does the Whisper® Power Filter put oxygen into the tank? Q. How often do I feed my fish? Q. What do I feed my fish? Q. My fish has turned dark black or has its color washed out. Q. My fish has a cloudy looking eye. Q. My fish has torn or shredded fins.

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